Patient Services Coordinator - Front Desk

Overview: Patient Services Coordinator - Front Desk Willamette Valley Cancer Institute and Research Center is seeking a new Patient Services Coordinator-Front Desk for their Eugene location.
As one of the administrative positions at our clinic, this person acts as the front line of patient care.
You would be greeting and assisting incoming patients, handling last minute scheduling, and liaise between patients and clinical staff.
If you are a personable, passionate, and positive individual with a heart for service, we want to hear from you! What you will do: Promptly Greet patients and visitors to the clinic balancing professionalism and personal connection, and inform appropriate staff of their arrival.
Guides patients through any paperwork needed for their appointment.
Ensures that the patient's information is accurate and up to date.
Collects co-pays and balances; provides receipt.
Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
Pages clinic personnel as appropriate.
Communicates messages in an accurate and timely manner according to procedures.
Checks patients out after examination.
Schedules returning appointments in accordance with physician and/or office guidelines.
Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments.
Notifies appropriate staff of the cancellation and makes note in patient chart.
Provides general administrative support by filing charts and forms.
Maintains lobby area in a neat and orderly manner.
Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
Other duties as requested or assigned.
May type memos and forms The general pay scale for this position at WVCI is $15.
55-$28.
13 .
The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, etc.
Employment Type : Full Time, 1.
0 FTE (40hrs/week) Benefits : M/D/V, Life Ins.
, 401(k) Location : Eugene, OR Responsibilities: Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination.
Collects, proofs for completeness, and files patient forms.
Updates demographics and insurance information in the system.
Collects co-pays and balances; provides receipt.
Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
Pages clinic personnel as appropriate.
Communicates messages in an accurate and timely manner according to procedures.
Checks patients out after examination.
Schedules returning appointments in accordance with physician and/or office guidelines.
Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments.
Notifies appropriate staff of the cancellation and makes note in patient chart.
Provides general administrative support by filing charts and forms.
Maintains lobby area in a neat and orderly manner.
Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
Other duties as requested or assigned.
May type memos and forms Qualifications: High school diploma or equivalent required.
Some receptionist or office experience preferred (1-3 years minimum).
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility The US Oncology Network is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.