Description:
The Hotel Front Desk Clerk actively welcomes hotel guests in person or by phone, providing excellent guest service, answering questions promptly and ensuring all guest Hotel needs are met.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Courteously and enthusiastically greets guests and determines their needs for prompt service.
Accurately and efficiently performs check in or check out functions of the front desk.
Provides guests with information on TRCR amenities and services, and local attractions.
Makes reservations and answers general questions about all the property has to offer.
Cheerfully offers to provide door service and bell/valet service as needed.
Promptly answers incoming calls and accurately makes hotel reservations or determines other needs.
May cover for Telephone Specialists, efficiently operates multi-line phone, ensuring effective transfers while prohibiting disconnections.
Explains Players Club benefits and marketing promotions and programs to our guests at every opportunity.
Informs Lead or Supervisor of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Remains current on room rates, room availability, group and property events, and emergency procedures.
Informs management of guests special requests or needs.
Ensures guests’ profiles are properly noted in the Hotel Booking System by the appropriate hotel department prior to check-in.
Provides all above guest interactions applying TRCR service standards.
Other duties as directed by management.
WORK ENVIRONMENT
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor.
The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
PHYSICAL REQUIREMENTS
Must be able to sit, stand and/or walk for up to 10 hours.
Must be able to carry, reach, twist, bend and squat frequently.
Must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance as needed.
SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members.
We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind.
Always.
” Your commitment will help us meet our Purpose.
EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.
Requirements:
EXPERIENCE, EDUCATION AND ELIGIBILITY
Minimum age requirement for this position is 18 years old.
High School Diploma or equivalent preferred.
Must have a valid driver’s license.
General understanding of computer programs, including all windows applications required.
Ability to operate multi-line phone.
Hotel or Players Club experience preferred.
Ability to work independently, in high pressure situations with strong attention to detail.
Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.
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