We are looking for an energetic, professional, detailed-orientated receptionist to join our front office team.
The primary function of this position is to answer incoming phone calls and transfer to the appropriate person or department efficiently and professionally.
In addition, this position also manages blank order processing and corresponds with dealers via email.
You will be the first person our visitors meet upon arriving at Richardson, so excellent customer service skills are imperative.
*Responsibilities include, but are not limited to:*
_*Front Desk*_
* Answer phone calls in a timely fashion and in a skilled and upbeat manner
* Transfer to the appropriate department or person quickly and efficiently
* Manage switchboard efficiently when putting customers on hold
* Greet visitors professionally and with a smile
* Keep the front desk area professional and clean
_*Processing*_
* Process blank stock orders from our website, via fax or email
* Correspond with dealers regarding tracking, back order and inventory related questions.
* Problem resolution when necessary.
* Process catalog requests for our new account mailing
* Correspond with dealers regarding new credit cards and other confidential data handling
*Skills*
* Strong attention to detail
* Strong analytical and problem-solving skills
* Confidentiality
* Communicates clearly and effectively both verbally and written
* Strong organizational skills
* Strong keyboarding skills with an excellent working knowledge of Microsoft Office Suite
Bilingual in Spanish and English preferred
_This full time position offers a fun work environment, advancement opportunities, and a competitive compensation package with full benefits.
_
Richardson has served the team sports market upon a foundation of authenticity, reliability, and an unmatched passion for quality since 1970.
Today we are recognized as a leader in the team sports industry, delivering performance-inspired, stock and custom caps to thousands of accounts, and worn by millions of athletes around the world.
While team baseball caps are our core business, we also produce headwear for the collegiate licensed and promotional markets, the golf industry, as well as private label businesses.
Job Type: Full-time
Pay: $16.
00 - $18.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* Customer service: 3 years (Preferred)
* Administrative: 2 years (Preferred)
Work Location: In person
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