Front Desk and Shelter Support Staff

This is a 36-hour position, Friday - Monday.
16 hours at our PeaceHealth pallets and 20 hours at our front desk at the Eugene Service Station.
*Front Desk hours:* Friday and Saturday 8am - 7 pm.
*PH Shelter Support Staff:* Sunday and Monday 8am - 4pm.
*PeaceHealth Shelter Support Staff* Over the last 68 years, SVdP has grown from a volunteer-led non-profit to the largest human services agency in Lane County with more than 600 employees.
Our mission is to assist the poor and those in need of consolation, seeking out and utilizing every resource.
Being mindful of the sanctity and dignity of all, any charitable work that advances those goals is within the mission of SVdP Lane County.
PeaceHealth Pallett Site is a program operated by St.
Vincent de Paul Society of Lane County that provides unhoused individuals and couples over the age of 18 with a place to safely sleep and keep their belongings at night while recovering from recent hospital discharge.
The shelter support staff provide supervision to the individuals at the shelter location.
*Education and/or Experience:* * High School Diploma and experience and/or education in social service * Experience working with individuals in crisis or “at-risk” due to stressful life circumstances preferred *Responsibilities and Duties:* * Complete new guest intake * Assign guests to pallets and give tour of site * Effectively communicate and enforce program rules * Manage site phone at all times, coordinate with health professionals and relay messages to guests * Help facilitate scheduling of meetings and/or Ride Source * Notify onsite participants about services at the Service Station * Relay daily shift reports, exits, and schematics to SVdP Liasion * Restock all cleaning supplies and maintain clean work station * Properly clean and sanitize vacant pallets and remove all garbage/debris * Deliver unclean blankets to the proper bin at the Service Station * This list is not all-inclusive, and other duties may be assigned *Additional Requirements:* * Capacity to stay flexible under stress and maintain composure while multitasking in a fast-paced environment * Ability to stay calm in the face of crisis and knowledge of de-escalation techniques.
* Teachable, open to learning * Self-motivated with willingness to work independently * Warm, welcoming presence combined with good professional boundaries * Nonjudgmental approach to a wide range of individuals and lifestyles *Front Desk Support – Service Station* Under the supervision of the Site Coordinator, the Front Desk Support staff serves as the first point of contact for the clients assessing a variety of services through St.
Vincent de Paul’s Homeless & Emergency services.
*Essential Duties and Responsibilities:* * Create a welcoming environment for new and returning clients, including greeting clients as they enter, and answering questions.
* Work effectively as a member of the team, including maintaining open lines of communication, consulting about client needs or situations, cooperating to complete tasks, and engaging in shared decision-making, as appropriate.
* Treat clients with respect and professionalism by practicing active listening, preserving confidentiality, avoiding power struggles, and maintaining patience in difficult situations.
* Communicate rules and policies; set limits as appropriate.
* Identify and intervene productively in emergency situations, including medical emergencies, mental health crises, and interpersonal conflicts.
* Work individually and as a member of the team to engage in effective de-escalation.
* Provide support and assistance to individuals experiencing crises due to mental illness and/or substance use.
* Attend and participate productively in weekly team meetings.
* Maintain appropriate professional boundaries, including refraining from engaging in social relationships or exchanging money/goods with clients.
Report preexisting relationships that may cause a conflict of interest * Enter client services accurately in to the HMIS Service Point system.
*Knowledge, Skills and Qualifications:* * Previous relatable work experience.
* Ability and willingness to work effectively and professionally with guests displaying a wide range of challenging, unpleasant, and/or unusual behavior.
* Ability to communicate and work effectively with individuals from various backgrounds.
* Strong customer services skills, excellent verbal and written communication as well as organizational skills.
* Ability to multi-task in a fast paced environment.
* Must be punctual and reliable.
* Sincere interest in the mission of the organization and department.
Job Type: Part-time Pay: $16.
00 per hour Expected hours: 36 per week Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Health insurance * Paid time off Schedule: * 10 hour shift * 8 hour shift * Day shift * Evening shift * Every weekend Work Location: In person