Customer Support Representative

Who We Are: GloryBee started with a dream of providing natural, healthy ingredients for the people of our community.
We believe our company is a force for good by supplying True Source certified honey and other organic & Non-GMO ingredients to the food & beverage markets.
We live our mission by providing high quality, ethically sourced ingredients that nourish people and the planet.
We seek team members who have an affinity for natural ingredients, healthy living and genuine relationships.
Our culture is very much that of a family; we are sustainable, we are stewards of the land and of the people, and we are committed to paving a way to a profitable future.
Our vision is a healthy world where bees and people thrive.
Won't you join us? Your Contributions to the Team: Our Customer Support team seeks a qualified customer service enthusiast who enjoys working with people and solving problems while juggling multiple, deadline driven tasks.
As the Customer Support Representative, you will continuously interact with our customers via phone, email or live chat and facilitate their needs to our internal support departments.
A typical day could entail processing orders, managing paperwork requests, communicating price changes, and creating customer accounts.
Working alongside 5 other Representatives and lead by the Customer Support Senior Manager and Supervisor, this full-time position is based out of our Distribution Center located at 29548 Airport Road.
The typical work week is Monday - Friday, 8:00 AM - 4:30 PM.
What We Are Looking For: 2-3 years of prior customer support or administrative experience (prior call center experience, a plus!) High school diploma or GED equivalent Strong data entry and computer skills with the aptitude to quickly learn and navigate technology and systems Stellar executor that delivers exceptional customer service and support Intermediate level skill in Microsoft Office Suite; typing speed of 60 words per minute and basic 10-key proficiency Professional communication both verbal and written Excellent rapport building and interpersonal skills with the ability to listen, understand, and resolve customer satisfaction issues Strong organization and time management skills High level of accuracy and attention to detail Strong problem solving skills and adept at managing stress Skilled at refocusing in a disruptive environment Why You Should Join the GloryBee Family: Dynamic, forward thinking company that is passionate about healthy living, sustainability and quality, natural ingredients and products Rewards and recognition for superior performance Collaborative environment fostering teamwork and accountability Opportunity to work for a company that positively impacts people's lives Exceptional benefits program including medical, dental and vision, along with healthy living reimbursements, generous 401(k) match, competitive paid time off and liberal holiday schedules You will be embraced by company culture that is very much that of a family and acquire over 100 new "family members" Visit our website to learn more at https://glorybee.
com/careers We are tobacco and drug free (to include marijuana) at GloryBee.