PC Network Technician 1 / 2

General Statement of Duties The City of Eugene Information Services Division (ISD) is accepting applications for a PC Network Technician The Information Services Division builds and maintains the City's technologies to meet the evolving needs of the community.
Our PC Network Technicians play an important role as technical experts that provide solutions to our customers.
Successful candidates in this role are motivated to be part of a high-performing work group that strives to provide A+ customer service.
We are looking for candidates with a strong focus on communication and continuous process improvement skills.
We are a team of professionals that support and challenge one another every day and are committed to innovation and excellence.
As part of our dynamic team, you will serve as the face of ISD and the voice of our customers as you proactively work to diagnose, troubleshoot, and resolve customer requests, incidents and problems within an ITIL framework, and will assist with IT hardware and software asset lifecycle management.
Our mission is to use our talents and technology to solve our customers' problems.
We serve as IT technical experts; helping users troubleshoot issues and solve problems in a Windows-based environment with computers, data and equipment.
Our group provides highly competent, knowledgeable, relationship-based customer service and forward-thinking solutions.
The scope of ISD operations includes: Supporting an environment spanning over 2,500 user accounts and 6,000 IT assets.
Collaboration with technical and non-technical staff that provide services to citizens.
Providing services while maintaining data integrity and mitigating risk to the organization.
51 city facilities throughout the community connected by high-speed fiber optic network.
More than 300 business software systems.
More than 2 million visits to the City website per year.
Application Deadline: Tuesday, April 30, 2024 at 5:00pm PT ONLINE APPLICATIONS ONLY Salary*: Depending on experience and training this position may be filled at one of the following.
PC Network Technician 1, $69,534.
400 - $ $86,652.
80 Annually PC Network Technician 2, $72,633.
60 - $90,542.
40 Annually *The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials.
This process is consistent with the Oregon Equal Pay Act (OEPA).
You can learn more about our process at our How to Apply page.
Department/Division: Central Services/Information Services Division Work Location: 100 W 10th Ave, Fourth Floor, Eugene OR 97401 Must reside in the state of Oregon and be able to report onsite for work as needed in Eugene, OR to meet business needs.
Schedule: Monday - Friday, 40 hours per week.
Schedules are based on business need and filled based on seniority.
Hybrid, remote, and on-site work options may be available.
This position qualifies for Bilingual Pay Benefit.
Please see the "Supplemental Information" at the bottom of the posting.
Examples of Duties Performed - Duties may include but are not limited to the following PC Network Technician 1 Level: Provide quality, comprehensive customer service to City staff, ensuring that needs are met and that problems are solved.
Research and resolve requests and incidents in a timely manner.
Document work effectively to ensure proper data governance.
Act as primary support technicians to provide advice and gather information.
Assist customers by working from the Service desk remotely and independently in the field.
Configure, install, and upgrade operating systems, software, and equipment.
Troubleshoot problems with computer systems, including hardware, software, email, network, and peripheral equipment (printers, scanners, etc.
) Respond to security incidents to ensure City data is secured and City systems continue to operate safely.
Provide feedback to ensure that systems and processes undergo continual improvement.
Performs other duties of a similar nature or level as required by management to meet the needs of the organization.
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: PC Network Technician 1 PC Network Technician 2 Level: In addition to the above PC Network Technician I duties, the PC Network Technician 2 may perform the following additional duties: Assist with large scale projects and lead small scale projects.
Ability to work autonomously with minimal guidance from management.
Lead collaborative efforts.
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: PC Network Technician 2 Qualifications Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description.
We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences.
If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.
MINIMUM QUALIFICATIONS PC Network Technician 1 Experience: Two years of recent experience in the maintenance and repair of computers and related peripherals and installing software.
One year of service desk experience is preferred.
Education: High school diploma or GED.
License or Certificate Possession of, or ability to obtain and maintain, a Microsoft Certified Desktop Support Technician (MCDST) certification or equivalent Microsoft certification.
If the technician is not in possession of the required certification, the City will provide or finance the training.
PC Network Technician 2 Experience: Five years' progressive and recent experience in maintenance, computer service calls, and daily hands-on repair of computers and peripheral equipment.
Virtual private network and wireless experience is required.
One year in a lead role is preferred.
Two years of computer-related purchasing experience is preferred.
Education: High school diploma or GED.
Two-year computer repair training / degree desirable.
Other combinations of experience and education that meet the minimum requirements may be substituted.
License or Certificate Possession of, or ability to obtain and maintain, a Microsoft Certified Desktop Support Technician (MCDST) certification or equivalent Microsoft certification.
If the technician is not in possession of the required certification, the City will provide or finance the training.
MUST PASS A CRIMINAL BACKGROUND CHECK The ideal candidate will have the following Knowledge, Skills, Abilities: Knowledge of: ITIL Service Management processes and procedures, including Incident, Request, and Problem resolution.
Customer service best practices, including active listening.
Familiarity with Windows-based networks, including Active Directory Principles and procedures of PC, printer, and network installation, operation, and maintenance.
Hazards and safety precautions involving computer equipment and Uninterrupted Power Supply (UPS) repair work.
Integration of diverse network components such as: Ethernet, fiber connections, switches, bridges, specialty devices, PCs, and printers.
Familiarity with diagnosing and resolving issues related to malware, viruses and phishing attempts.
Familiarity with desktop and server management tools such as SCCM, OMS/SCOM and PRTG monitoring.
Diagnosing and repairing computers, networks, and related equipment using a variety of power and manual tools, equipment standard to computer equipment repair, electronic diagnostic tools, software diagnostic utilities, and network diagnostic equipment.
Ability to: Configure, install, and establish network connections for City PCs including installing and testing electronic components of PCs, loading software, and configuring hard drives both manually and using automation tools such as SCCM.
Install and manage IP Telephony phones and systems.
Configure equipment within a network environment.
Troubleshoot LAN-based PCs and laptop computers; resolve problems within an environment of multiple operating systems, protocols, software applications, and hardware components.
Resolve software issues such as memory management, reconciliation of firmware settings, and custom configurations.
Assist Network Operations team in isolating and resolving network problems.
Stay current with newest technology.
Maintain accurate records and prepare reports, with strong verbal and written communication skills and high level of attention to detail.
Establish effective working relationships with City employees and contractors.
Perform repetitive motions such as bending, twisting, and reaching in awkward positions.
Effectively and proactively manage your own workload, including setting reasonable timelines with customers, coworkers and peers.
Our PC Network Technicians possess the following attributes: Desire to provide quality, comprehensive customer service to City staff, ensuring that needs are met and that problems are solved.
Aptitude for understanding technology.
Good team player, highly collaborative.
Good documentation skills, strong respect for well-defined context.
Ability to translate technical information to non-technical users.
Supplemental Information What to Expect from our Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training.
The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes.
In addition, background investigations and records checks may be required.
Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.
Marijuana use is evaluated consistent with current state law regulations.
PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.
Health and Wellbeing: The City of Eugene believes that our employees and their families are the back bone of our organization.
Keeping them well, both physically and mentally, is an organizational value that we strive to meet at every phase of the employee lifecycle.
We offer a robust variety of health and wellness benefits to our employees.
To find out more about our offerings, visit this page.
Bilingual Pay Benefit: Per the AFSCME contract, the City shall pay an employee an additional five percent (5%) for a required intermediate or advanced level competency.
To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.
Eligibility List: This posting may also be used to establish an eligibility list of applicants for future vacancies.
Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.
Diversity, Equity, and Inclusion: The City of Eugene is committed to a respectful work environment.
We value the cultural, educational, and life experiences of each employee.
We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community.
As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce.
Women, people with disabilities, and persons of color are strongly encouraged to apply.
The City of Eugene complies with the Americans with Disabilities Act of 1990.
Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.