Department: Customer Support
Reporting Location: Hybrid
Weekly Hours: 40
Weekly Shift: Mon-Thurs, in-office work hours 9am – 3pm, Fri work from home
Hourly Rate: $20.
00 - $22.
00 (DOE)
Essential Functions & Duties:
* Create sales funnel pages, social media ads, and account location (i.
e.
dashboard) for clients, as well as a variety of client-facing documents and videos.
* Must have personal facebook account and Oregon Drivers License
* Communicate with clients and provide support during the onboarding process
* Work independently and collaboratively to resolve client concerns
* Serve as a liaison between clients and upper management
* Provide exceptional client support via chat, email, video, and phone channels
* Offer solutions quickly and be conscious of their time as well as your own
* Special projects and other duties as assigned
This job is for you if:
* You’re outgoing and enjoy speaking with and assisting others
* You’re a self-starter with a great attitude who enjoys solving problems and taking on challenges
* You take ownership of your role and demonstrate your value through dependability and work ethic
* You’re willing to put in the time and effort it takes to develop yourself and grow in your role
* You can think on your feet, enjoy learning new things and researching using online tools
* You communicate clearly and listen carefully.
You can explain just about anything to anyone, and you’re capable of successfully providing solutions through chat, email, video, and phone.
* You’re organized and capable of tracking multiple tasks simultaneously
Job Requirements:
* Experience with Microsoft Office Suite required.
* Experience with Meta (Facebook/IG) Ads Management preferred.
* Minimum of two years’ experience in a customer relations role required.
* Must be able to attend quarterly team meetings in the Eugene/Springfield area.
* Dependable, reliable, and trustworthy
* Friendly and professional - explain and educate clients in a helpful way
* Interest in learning - become the subject matter expert people rely on
* Excellent verbal and written communication
* Ability to handle confidential information
* Organized and Detail Oriented - Accurately process and record information ensuring data integrity
* Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time
Job Type: Full-time
Pay: $20.
00 - $22.
00 per hour
Benefits:
* Flexible schedule
* Paid time off
Schedule:
* Monday to Friday
Application Question(s):
* Have you worked in a professional office setting?
* What is longest term with an employer?
Experience:
* CRM software: 3 years (Required)
* Customer service: 4 years (Required)
Work Location: Hybrid remote in Eugene, OR 97401
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