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Posted : Monday, April 22, 2024 04:20 PM
I am reentering the workforce after providing daily support and care for our child, and am seeking a mostly remote part-time professional assistant or support position to best put to use my skills.
I have experience in non-profit management, healthcare administration, social service strategy, education enrollment leadership, broadcast and print media production, marketing and sales planning, and much more that I feel can be applicable to the right industry and endeavor.
I pride myself on being a strong generalist, intentionally driven, and demonstrating uncommon emotional intelligence.
I work well with a team, contributing to overall strategy and process implementation, while excelling at proactively managing organizational workflow.
Through my roles, I’ve developed an understanding of how organizations function.
I’ve been responsible for identifying quality candidates, implementing communication plans, leading a sales team, and facilitating enrollment processes.
I’ve shown responsibility with sensitive data, and exercised judgment and diplomacy.
I aim to employ common sense and self-reliance.
I 'm a lifelong learner, with diverse creative interests.
I understand the importance of teamwork and personal attention.
I value flexibility and willingness to undertake additional responsibility for the sake of the organization.
I pride myself on creatively overcoming challenges, in pursuit of creating new opportunities.
I am dedicated and passionate about my work, and find joy in collaborating with others toward a common goal with solid time management.
I will support a team with respect and dignity, inspiring colleagues to show emotional intelligence in their work.
I strive to act with social justice and compassion.
Thank you for taking the time to review my qualifications in considering me for this position.
I look forward to the opportunity to learn, grow, and contribute as part of your team.
Work Experience Technical Support Associate Well Health Inc.
Apr 2019 – Nov 2019 Santa Barbara, California ▪ Triaged and resolved 500 support tickets monthly for 120 enterprise-level client organizations ▪ Planned and launched regional relationship management structure to align with business development ▪ Enhanced internal escalation process, tools, and documentation for Client Success team ▪ Triaged and resolved 500 support tickets monthly for 120 enterprise-level client organizations ▪ Planned and launched regional relationship management structure to align with business development ▪ Enhanced internal escalation process, tools, and documentation for Client Success team Program Operations Consultant Thrive! Dementia Support Jul 2017 – Feb 2019 Santa Barbara, California ▪ Identified and implemented systems and procedures for operations, marketing, training, and case management.
▪ Composed and designed marketing and reference materials to meet organizational language and professional standards.
▪ Created and enacted plans for marketing, finding client base, identifying staff, community engagement, and client tools.
▪ Identified and implemented systems and procedures for operations, marketing, training, and case management.
▪ Composed and designed marketing and reference materials to meet organizational language and professional standards.
▪ Created and enacted plans for marketing, finding client base, identifying staff, community engagement, and client tools.
Brand Compliance Merchandiser Jyve Corporation Feb 2017 – Jun 2017 Santa Barbara, California ▪ Confirmed accurate product delivery from KeHE Distributors to seven regional supermarket stores.
▪ Approved brand compliant product displays and implemented new merchandise planograms.
▪ Verified and merchandised perishable and shelf-stable grocery foods and products.
▪ Reported on store communication, inventory, branding, and procedure.
▪ Confirmed accurate product delivery from KeHE Distributors to seven regional supermarket stores.
▪ Approved brand compliant product displays and implemented new merchandise planograms.
▪ Verified and merchandised perishable and shelf-stable grocery foods and products.
▪ Reported on store communication, inventory, branding, and procedure.
User Support and Workflow Evaluation VerticalChange Jul 2015 – Nov 2016 Santa Barbara, California ▪ Provided front-line user support and expanded self-serve training materials and documentation ▪ Streamlined client organizational workflow and developed user retention projects ▪ Identified new customers and built prospect demonstration systems ▪ Provided front-line user support and expanded self-serve training materials and documentation ▪ Streamlined client organizational workflow and developed user retention projects ▪ Identified new customers and built prospect demonstration systems Associate Director of Admissions Fielding Graduate University Apr 2008 – Dec 2012 Santa Barbara, California ▪ Built and implemented new customer relationship management database and communication plans ▪ Directed six admissions officers and assistants in institutional procedures, policies and processes ▪ Established and maintained proactive relationships with recruited prospects from point of inquiry to enrollment ▪ Developed in-depth knowledge of program offerings and outcomes to advise applicants for long-term success ▪ Managed recruitment timelines, materials, and outreach strategies in collaboration with marketing and faculty ▪ Built and implemented new customer relationship management database and communication plans ▪ Directed six admissions officers and assistants in institutional procedures, policies and processes ▪ Established and maintained proactive relationships with recruited prospects from point of inquiry to enrollment ▪ Developed in-depth knowledge of program offerings and outcomes to advise applicants for long-term success ▪ Managed recruitment timelines, materials, and outreach strategies in collaboration with marketing and faculty Broadcast Operations Manager KZSB-AM 1290 Jul 2002 – Feb 2008 Santa Barbara, California ▪ Recorded, edited and voiced broadcast audio and produced/co-hosted live radio programs ▪ Programmed IBM and Macintosh computer systems for live and automated radio and Internet broadcasts ▪ Entered contracts for commercial traffic and generated billing, invoices, and financial statements and reports ▪ Recorded, edited and voiced broadcast audio and produced/co-hosted live radio programs ▪ Programmed IBM and Macintosh computer systems for live and automated radio and Internet broadcasts ▪ Entered contracts for commercial traffic and generated billing, invoices, and financial statements and reports Campus Marketing Manager Coca-Cola Enterprises Dec 2000 – Sep 2001 Santa Barbara, California Marketing Assistant/Publication Editor Lobero Theatre Foundation Jan 2000 – Sep 2000 Santa Barbara, California Area Education University of California, Santa Barbara Bachelor of Arts, Dramatic Art 2000 – 2004 Carpinteria High School 1996 – 2000 Volunteer Experience Congregation B’nai B’rith Board of Trustees Recording Secretary Congregation B’nai B’rith Jul 2009 – June 2021 Coca-Cola Scholars Foundation Program Review Committee Coca-Cola Scholars Foundation 2017 Santa Barbara Zoological Gardens Educational Outreach Performer Santa Barbara Zoological Gardens Sep 2001 – Dec 2001 Direct Relief International Special Fundraiser Coordinator Direct Relief International Apr 2000 – Jun 2001 The Dream Foundation Volunteer Program Coordinator The Dream Foundation 1996 – Apr 1999
I have experience in non-profit management, healthcare administration, social service strategy, education enrollment leadership, broadcast and print media production, marketing and sales planning, and much more that I feel can be applicable to the right industry and endeavor.
I pride myself on being a strong generalist, intentionally driven, and demonstrating uncommon emotional intelligence.
I work well with a team, contributing to overall strategy and process implementation, while excelling at proactively managing organizational workflow.
Through my roles, I’ve developed an understanding of how organizations function.
I’ve been responsible for identifying quality candidates, implementing communication plans, leading a sales team, and facilitating enrollment processes.
I’ve shown responsibility with sensitive data, and exercised judgment and diplomacy.
I aim to employ common sense and self-reliance.
I 'm a lifelong learner, with diverse creative interests.
I understand the importance of teamwork and personal attention.
I value flexibility and willingness to undertake additional responsibility for the sake of the organization.
I pride myself on creatively overcoming challenges, in pursuit of creating new opportunities.
I am dedicated and passionate about my work, and find joy in collaborating with others toward a common goal with solid time management.
I will support a team with respect and dignity, inspiring colleagues to show emotional intelligence in their work.
I strive to act with social justice and compassion.
Thank you for taking the time to review my qualifications in considering me for this position.
I look forward to the opportunity to learn, grow, and contribute as part of your team.
Work Experience Technical Support Associate Well Health Inc.
Apr 2019 – Nov 2019 Santa Barbara, California ▪ Triaged and resolved 500 support tickets monthly for 120 enterprise-level client organizations ▪ Planned and launched regional relationship management structure to align with business development ▪ Enhanced internal escalation process, tools, and documentation for Client Success team ▪ Triaged and resolved 500 support tickets monthly for 120 enterprise-level client organizations ▪ Planned and launched regional relationship management structure to align with business development ▪ Enhanced internal escalation process, tools, and documentation for Client Success team Program Operations Consultant Thrive! Dementia Support Jul 2017 – Feb 2019 Santa Barbara, California ▪ Identified and implemented systems and procedures for operations, marketing, training, and case management.
▪ Composed and designed marketing and reference materials to meet organizational language and professional standards.
▪ Created and enacted plans for marketing, finding client base, identifying staff, community engagement, and client tools.
▪ Identified and implemented systems and procedures for operations, marketing, training, and case management.
▪ Composed and designed marketing and reference materials to meet organizational language and professional standards.
▪ Created and enacted plans for marketing, finding client base, identifying staff, community engagement, and client tools.
Brand Compliance Merchandiser Jyve Corporation Feb 2017 – Jun 2017 Santa Barbara, California ▪ Confirmed accurate product delivery from KeHE Distributors to seven regional supermarket stores.
▪ Approved brand compliant product displays and implemented new merchandise planograms.
▪ Verified and merchandised perishable and shelf-stable grocery foods and products.
▪ Reported on store communication, inventory, branding, and procedure.
▪ Confirmed accurate product delivery from KeHE Distributors to seven regional supermarket stores.
▪ Approved brand compliant product displays and implemented new merchandise planograms.
▪ Verified and merchandised perishable and shelf-stable grocery foods and products.
▪ Reported on store communication, inventory, branding, and procedure.
User Support and Workflow Evaluation VerticalChange Jul 2015 – Nov 2016 Santa Barbara, California ▪ Provided front-line user support and expanded self-serve training materials and documentation ▪ Streamlined client organizational workflow and developed user retention projects ▪ Identified new customers and built prospect demonstration systems ▪ Provided front-line user support and expanded self-serve training materials and documentation ▪ Streamlined client organizational workflow and developed user retention projects ▪ Identified new customers and built prospect demonstration systems Associate Director of Admissions Fielding Graduate University Apr 2008 – Dec 2012 Santa Barbara, California ▪ Built and implemented new customer relationship management database and communication plans ▪ Directed six admissions officers and assistants in institutional procedures, policies and processes ▪ Established and maintained proactive relationships with recruited prospects from point of inquiry to enrollment ▪ Developed in-depth knowledge of program offerings and outcomes to advise applicants for long-term success ▪ Managed recruitment timelines, materials, and outreach strategies in collaboration with marketing and faculty ▪ Built and implemented new customer relationship management database and communication plans ▪ Directed six admissions officers and assistants in institutional procedures, policies and processes ▪ Established and maintained proactive relationships with recruited prospects from point of inquiry to enrollment ▪ Developed in-depth knowledge of program offerings and outcomes to advise applicants for long-term success ▪ Managed recruitment timelines, materials, and outreach strategies in collaboration with marketing and faculty Broadcast Operations Manager KZSB-AM 1290 Jul 2002 – Feb 2008 Santa Barbara, California ▪ Recorded, edited and voiced broadcast audio and produced/co-hosted live radio programs ▪ Programmed IBM and Macintosh computer systems for live and automated radio and Internet broadcasts ▪ Entered contracts for commercial traffic and generated billing, invoices, and financial statements and reports ▪ Recorded, edited and voiced broadcast audio and produced/co-hosted live radio programs ▪ Programmed IBM and Macintosh computer systems for live and automated radio and Internet broadcasts ▪ Entered contracts for commercial traffic and generated billing, invoices, and financial statements and reports Campus Marketing Manager Coca-Cola Enterprises Dec 2000 – Sep 2001 Santa Barbara, California Marketing Assistant/Publication Editor Lobero Theatre Foundation Jan 2000 – Sep 2000 Santa Barbara, California Area Education University of California, Santa Barbara Bachelor of Arts, Dramatic Art 2000 – 2004 Carpinteria High School 1996 – 2000 Volunteer Experience Congregation B’nai B’rith Board of Trustees Recording Secretary Congregation B’nai B’rith Jul 2009 – June 2021 Coca-Cola Scholars Foundation Program Review Committee Coca-Cola Scholars Foundation 2017 Santa Barbara Zoological Gardens Educational Outreach Performer Santa Barbara Zoological Gardens Sep 2001 – Dec 2001 Direct Relief International Special Fundraiser Coordinator Direct Relief International Apr 2000 – Jun 2001 The Dream Foundation Volunteer Program Coordinator The Dream Foundation 1996 – Apr 1999
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• Post ID: 9070280605
