We’re a locally owned family business looking for a reliable Third-Party Debt Collector to contact debtors and recover outstanding debts due to our clients.
Job Description:
Third Party Debt Collectors are responsible for identifying and tracking outstanding client debts.
As part of our collections team, the debt collector will be responsible for contacting debtors, organizing payment plans, maintaining paper trails, and planning courses of action to recover outstanding debts.
Candidates for this position should have exceptional organizational and communication skills, along with great interpersonal abilities.
Responsibilities
• Contact and track debtors, encouraging timely repayment
• Handle debtor questions, complaints, and inquiries
• Create and implement debt collection courses of action
• Negotiate specific payment plan arrangements with debtors
• Investigate discrepancies to resolve outstanding debtor accounts
• Document collection attempts truthfully and accurately
• Skip tracing with Quality right party contact
• Prepare settlement and legal recommendations
• Manage high volume of both outbound and inbound calls
Skills and qualifications
• Knowledge of debt collection legal requirements, collections procedures, FDCPA & FCRA compliance
• Clear, persuasive verbal and written communication
• Excellent negotiation skills
• Problem-solving mindset
• Professional phone etiquette
• Ability to deal effectively with difficult people and/or difficult situation
Candidate must have intermediate computer skills including MS Office (mainly Word, Excel and Outlook) strong analytical skills , attention to detail with accuracy, and ability to multitask and prioritize .
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